Welcome to the Altares Dun & Bradstreet Support Center. The Support Center enables you to quickly bring matters to the attention of our staff. The routing of support questions has been optimized to keep turnaround times to a minimum.
Through this form, you can request Altares Dun & Bradstreet to assign a DUNS number to an entity within the Benelux.
Through this form, you can request Altares Dun & Bradstreet to process annual figures that have already been filed.
Through this form, you can request Altares Dun & Bradstreet to conduct further research on an entity.
Have another question for our support staff? Ask your question here.
As soon as the Chambre of Commerce receives your figures, they are being processed and passed on to Dun & Bradstreet. Upon receipt, we process the annual returns and these will be available in our products the next day. In case you have no obligation of publication, or if you want to have your figures processed by D&B prior to publication, you can send us an email with your request and your annual returns. In this case, the annual returns have to be concluded and audited by your accountant (both your accountant’s conclusion and audit must be stated clearly in the pieces provided).
Send an email to firstname.lastname@example.org email@example.com
Dun & Bradstreet processes all annual returns deposited with the Chamber of Commerce. Dun & Bradstreet has an agreement with the CoC, who delivers the data upon deposit and processing. In addition, in case financial data are not available, D&B models data very restrictedly to be able to indicate the size of the company.
In the Netherlands, Dun & Bradstreet collects information from public sources such as the Crossroads Bank for Enterprises, the Law Gazette, courts, news media and other public sources, and the DunTrade® Programme DunTrade® Programma.
Should you want to provide Dun & Bradstreet with complementary information, you can send us a request per email to process and register within our products. Be aware that Dun & Bradstreet only processes data when every relevant demand has been fulfilled.
Example: if you want to provide D&B with a complementary bill of profit and loss, the referral period should correspond with the fiscal year of the most recent balance deposited with the CoC In addition, it should be stated clearly that you have the authority to act on behalf of the company. In this case, the additional figures must be recorded and validated/audited by your accountant or administration (both records and validation/audition by your accountant or administration must show in the pieces provided).
As soon as data have been analysed and registered in D&B products, this information will be available for all Dun & Bradstreet customers requesting it.
Beware! D&B do not process quarterly figures or any other interim financial reports, only the annual returns.
The D&B Payment Score, or Paydex, is a relative measurement of a company’s payment capacity and indicates the pace with which it pays its invoices.
The payment score is expressed in values from 1 (lowest score) to 100 (highest score). A score of 80 may thus be considered optimal, as this score shows that invoices are on average being paid within term.A payment score under 80 equals an average delay and scores above 80 equal payments fulfilled faster than due (e.g. to obtain discounts).
The payment experiences D&B daily receives from independent companies via the Dun-Trade® programme, are basis for the D&B Payment Score.
Following video provides a clear explanation on the D&B Payment Score or D&B Paydex:
At all times Dun & Bradstreet aims to provide you with a reliable and consistent service. Should you not be satisfied with the service provided, then you can report this in writing with the Dun & Bradstreet Customer Services team.
However, if you are not satisfied with the service we have given you you can report this in writing to the Dun & Bradstreet Customer Services team.
In order to provide you with the best possible service, please describe the complaint as fully as possible.
Once we have received your complaint in good order, we will provide you with a unique reference number identifying your complaint. We will make every effort to resolve your complaint and provide you with an appropriate response within 3 business days.
You can write to us at the following e-mail address: firstname.lastname@example.org
Or via the following address:
Dun & Bradstreet B.V.For the attention of Customer Services TeamOtto Reuchlinweg 10323072 MD RotterdamThe Netherlands
Altares Dun & Bradstreet
Otto Reuchlingweg 1094
3072 MD Rotterdam