Customer Service
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FAQ
What is a Dun & Bradstreet D-U-N-S® Number?
The figures published in the Dun&Bradstreet report are outdated. How can I provide more accurate information?
As soon as the Chambre of Commerce receives your figures, they are being processed and passed on to Dun & Bradstreet. Upon receipt, we process the annual returns and these will be available in our products the next day. In case you have no obligation of publication, or if you want to have your figures processed by D&B prior to publication, you can send us an email with your request and your annual returns. In this case, the annual returns have to be concluded and audited by your accountant (both your accountant’s conclusion and audit must be stated clearly in the pieces provided).
Send an email to customerservicesbenelux@altares.com customerservicesbenelux@altares.com
Where did you obtain the financial information stated in my report?
Dun & Bradstreet processes all annual returns deposited with the Chamber of Commerce. Dun & Bradstreet has an agreement with the CoC, who delivers the data upon deposit and processing. In addition, in case financial data are not available, D&B models data very restrictedly to be able to indicate the size of the company.
Where did you obtain the information stated in my report?
In the Netherlands, Dun & Bradstreet collects information from public sources such as the Crossroads Bank for Enterprises, the Law Gazette, courts, news media and other public sources, and the DunTrade® Programme DunTrade® Program.
What is the Dun & Bradstreet rating?
- The ‘Financial strength indicator’ wich measures a company’s financial strength, based on the net acquired capital or the capital deposited.
- The ‘Risk Indicator’, always the last position of the D&B-Rating, shows the calculated risk of bankruptcy on a scale from 1 to 4, 1 representing a minimal risk and 4 indicating a high risk of bankruptcy.
The Risk Indicator is being derived from the attributed D&B Bankruptcy Score.
You have limited information on my company. How can I elaborate?
Should you want to provide Dun & Bradstreet with complementary information, you can send us a request per email to process and register within our products. Be aware that Dun & Bradstreet only processes data when every relevant demand has been fulfilled.
Example: if you want to provide D&B with a complementary bill of profit and loss, the referral period should correspond with the fiscal year of the most recent balance deposited with the CoC In addition, it should be stated clearly that you have the authority to act on behalf of the company. In this case, the additional figures must be recorded and validated/audited by your accountant or administration (both records and validation/audition by your accountant or administration must show in the pieces provided).
As soon as data have been analysed and registered in D&B products, this information will be available for all Dun & Bradstreet customers requesting it.
Beware! D&B do not process quarterly figures or any other interim financial reports, only the annual returns.
What is the Dun & Bradstreet bankruptcy score?
- General demografic company data: e.g. judicial entity, number of employees, company’s longevity, industrial area.
- Financial data: e.g. profit and loss figures , financial ratios, trends.
- Payment experiences: e.g. experiences from the DunTrade® Programme.
- Collection experiences: e.g. Presence, value and frequency of collection experiences.
The D&B Bankruptcy Score is a relative risk assessment for company bankruptcy, which means that it positions a company in relation to all other companies in the referral country. E.g. A bankruptcy score of 80 means that 20% of the companies in that country/group (benchmark) has a smaller chance, 79% has a bigger chance and 1% has an equal chance of bankruptcy… Then, the D&B Bankruptcy Score is used to calculate the risk indicator of the D&B rating (1 to 4).
What is the Paydex/Payment Score?
The D&B Payment Score, or Paydex, is a relative measurement of a company’s payment capacity and indicates the pace with which it pays its invoices.
The payment score is expressed in values from 1 (lowest score) to 100 (highest score). A score of 80 may thus be considered optimal, as this score shows that invoices are on average being paid within term.
A payment score under 80 equals an average delay and scores above 80 equal payments fulfilled faster than due (e.g. to obtain discounts).
The payment experiences D&B daily receives from independent companies via the Dun-Trade® programme, are basis for the D&B Payment Score.
Following video provides a clear explanation on the D&B Payment Score or D&B Paydex:
Where does the registered address you list for our company come from?
How do I file a complaint?
At all times Dun & Bradstreet aims to provide you with a reliable and consistent service. Should you not be satisfied with the service provided, then you can report this in writing with the Dun & Bradstreet Customer Services team.
However, if you are not satisfied with the service we have given you you can report this in writing to the Dun & Bradstreet Customer Services team.
In order to provide you with the best possible service, please describe the complaint as fully as possible.
Once we have received your complaint in good order, we will provide you with a unique reference number identifying your complaint. We will make every effort to resolve your complaint and provide you with an appropriate response within 3 business days.
You can write to us at the following e-mail address: customerservicesbenelux@altares.com
Or via the following address:
Dun & Bradstreet B.V.
For the attention of Customer Services Team
Otto Reuchlinweg 1094
3072 MD Rotterdam
The Netherlands
What is the Dun & Bradstreet advised Credit Limit?
- Other payment conditions. If the payment terms extend (e.g. 60 days instead of 30) the risk will increase because the amount due lasts longer. In this case it would be logical to decrease limits. For shorter payment terms the opposite counts.
- Are you a strategic supplier, are you being paid sooner, then you can consider increasing the limit. They do have to pay you, for should you cut supplies, their existence will be at risk (be aware of the right balance in dependency).
- Should the average order amounts be much higher (or much lower), then you can choose to increase or decrease the credit limit by a certain factor.
Contact
The Netherlands
- Dun & Bradstreet B.V.
- Montevideo Offices
- Otto Reuchlinweg 1094
- 3072 MD Rotterdam
- T: +31 (0)10 710 95 60 (support)
- T: +31 (0)10 322 03 04 (sales)
Belgium
- Dun & Bradstreet Belgium SA
- Inter Access Park
- Pontbeekstraat 4
- 1702 Dilbeek
- T: +32 (0)2 481 83 00
