Alpro: A complete overview of our sustainable customer portfolio

Interview with Elke Segers – Commercial Accounting & Controlling Manager at Alpro

Alpro is the European pioneer and market leader in the development of soyfoods and beverages. Over the past 30 years, Alpro has been striving for a healthy, sustainable way to make products that not only taste good, but also retain the unique nutritional value of the soybean. Altares Dun & Bradstreet has been able to help Alpro with portfolio manager to set up a sustainable business strategy from an ad hoc to a continuous basis.

Alpro: A complete overview of our sustainable customer portfolio

Interview with Elke Segers – Commercial Accounting & Controlling Manager at Alpro

Alpro is the European pioneer and market leader in the development of soyfoods and beverages. Over the past 30 years, Alpro has been striving for a healthy, sustainable way to make products that not only taste good, but also retain the unique nutritional value of the soybean. Altares Dun & Bradstreet has been able to help Alpro with portfolio manager to set up a sustainable business strategy from an ad hoc to a continuous basis.

1. The challenge

Sustainable credit management

“At Alpro, we strive for a sustainable relationship with our customers; they are one of the pillars of our business strategy,” says Elke Segers. For the credit control team, it is of course first and foremost important to have an insight into the financial health of our customers. In the past, we relied on reports that we requested ad hoc from Altares Dun & Bradstreet. We obtained valuable information from these reports, but not on a continuous basis. We were looking for a way to monitor the situation on a daily basis, in a structured and efficient way. We therefore decided to make use of the Portfolio Manager.”

Knowledge of the customer and insight into his situation support our company in maintaining a sustainable customer relationship.”

2. The solution

Portfolio Manager

This online analysis programme combines and analyses the outstanding customer invoices with the information from the D&B database. The result is a clear overview of developments in the customer portfolio. Thanks to the Portfolio Manager, companies gain insight into the risk distribution within their portfolio and are able to see which customers are high-risk at a glance. The tool also exposes the total risks within the company structure and estimates the commercial risk for the next 12 months: useful for management reporting.

The right activities

Elke Segers: “At Alpro, the Portfolio Manager is used for our reporting several times a year. But the great added value for us lies in the daily use of the tool. It allows us to follow up on our customers in an efficient way and to immediately link action to it. To which customers should reminders be sent sooner, should deliveries be blocked, and where should we not extend payment terms…? These are the concrete questions to which the credit control team receives an answer thanks to the use of the Portfolio Manager. The program even makes recommendations regarding credit limits. In addition, Portfolio Manager monitors changes at the customers and sends us a warning so that we can respond immediately. If necessary, measures can be taken to prevent damage,” says Elke Segers.

We were looking for an efficient tool to support the day-to-day operation of the credit control team, which is exactly what Portfolio Manager offers us.”

3. The result

Made-to-measure 2.0

“Thanks to the clear structure of the dashboard, we have a comprehensive and permanent overview of the exact parameters that we need. Altares Dun & Bradstreet also adapted the structure according to the structure of our own database (per internal sales organisation, per type of customer and per country), which makes it even more user-friendly. The alerts we receive in the event of changes in the situation of a particular customer mean additional time savings and the guarantee that we do not overlook important information. In the event of outliers, we would of course like to have extra information to be able to analyse matters in more depth. In that case, we at Altares Dun & Bradstreet request a one-off full company information report. We will continue to do so for all our new customers”, concludes Elke Segers.

Training and usage

“We have full confidence in our many years of cooperation with Altares Dun & Bradstreet, and once again they have proven that this confidence is deserved. In setting up the Portfolio Manager, Altares Dun & Bradstreet provided us with the necessary support to link our customer database to the D&B database, because some work has gotten into that. As an extra service, we were offered a series of training courses, both open training courses and in-house training courses. That was a great service. Because even though the Portfolio Manager is a user-friendly tool, these training courses helped us to get to know the possibilities of the product better so that we can get the most out of it.”

“We have full confidence in our many years of cooperation with Altares Dun & Bradstreet, and once again they have proven that this confidence is deserved. In setting up the Portfolio Manager, Altares Dun & Bradstreet provided us with the necessary support to link our customer database to the D&B database, because some work has gotten into that. As an extra service, we were offered a series of training courses, both open training courses and in-house training courses. That was a great service. Because even though the Portfolio Manager is a user-friendly tool, these training courses helped us to get to know the possibilities of the product better so that we can get the most out of it.”

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