Minimizing risk with real-time data

The company has been monitoring the creditworthiness of customers for many years. They did this up to five years ago by requesting separate credit reports. But that changed. Requesting individual reports was no longer suitable in the digital era, according to Julius Lurvink, director at Carel Lurvink B.V.

Carel Lurvink

125

years of experience

1993

national supplier since 1993

4

generations

In this case

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Wat als ik geen data had en leverde aan de klant die nu failliet is? Het is niet in cijfers uit te drukken wat deze succesvolle samenwerking met Altares Dun & Bradstreet ons heeft opgeleverd."

Julius Lurvink
Julius Lurvink
Directeur

1. The Challenge

Responding rapidly in the digital era

"The individual reports were inconvenient and could only be used once, because a credit score can be different a week later."

Since 1993, Carel Lurvink B.V. has been allowed to bear the title ‘By Royal Appointment Purveyor to the Court’. This title is reserved for family businesses that have existed for at least 100 years. With more than 12,500 m2 of warehouse space and more than 80 brands in its range, Carel Lurvink B.V. has for 125 years been a constant factor in the market for safety products, cleaning articles and painting supplies. With the fourth generation at the helm, the company continues to grow.

The company has been monitoring the creditworthiness of customers for many years. They did this up to five years ago by requesting separate credit reports. But that changed. Requesting individual reports was no longer suitable in the digital era, according to Julius Lurvink, director at Carel Lurvink B.V: “The individual reports were inconvenient and could only be used once, because a credit score can be different a week later. We supply customers on account and there is a lot of trust involved. So we want to know if a customer is financially sound. Not only today, but also tomorrow, the day after tomorrow and next week. Speed is essential in this process.”

2. The Solution

Real-time insight into the creditworthiness of customers in our ERP system

“We invited the three largest data parties in the Netherlands to talk about real-time data and an integration in our ERP system. As a family business, trust in our partners is very important, we have to feel this. And that’s the area in which Altares Dun & Bradstreet impressed us. They were clear about how the link between their database and our ERP system in a Microsoft Dynamics environment could be realized, and that reassured us enormously. The price was also convincing, and so the collaboration was born. “

125

years of experience

1993

national supplier since

4

generations

Prospects and existing customers

“With new customers we always look at the bankruptcy and payment score. Together with a visit to the potential customer, this provides a total picture, and we ask ourselves if we want to work with this customer. An alarm sounds among the office staff if something changes in the scores of existing customers. Recently, for example, we suddenly saw the score of an existing customer deteriorate. We contacted him and it turned out that his accountant had not yet submitted the annual figures. He was very happy that we pointed out the score. In short: by entering into a dialogue we strengthen the customer relationship.”

3. The result

Waardevolle samenwerking

Wat als… “Met deze succesvolle samenwerking denk ik weleens ‘wat als ik geen data had en had geleverd aan de klant die nu failliet is?’. Het is niet in cijfers uit te drukken wat de samenwerking met Altares Dun & Bradstreet ons heeft opgeleverd, maar ik weet wel dat de rust die het ons brengt heel waardevol is. We weten dat we de juiste cijfers hebben en daarmee gedegen beslissingen kunnen nemen. Het vertrouwen dat we 5 jaar geleden aan Altares Dun & Bradstreet hebben gegeven is beloond met een waardevolle samenwerking waarin we dicht op de data zitten.”